Privacy policy
Last updated: 15/01/2025
This Privacy Policy describes how Soul Srekha (ABN 58 487 964 109) (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.studiomeinara.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Personal Information We Collect
We collect and use personal information to provide you with the best possible experience. This includes:
1. Device Information
When you visit our website, we automatically collect certain details about your device, including:
- Web browser type and version
- IP address
- Time zone
- Cookies installed on your device
- Details about your browsing behavior, such as the pages you visit, referring websites or search terms, and interactions with the site
We use technologies such as:
- Cookies: Data files placed on your device for unique identification (learn more at allaboutcookies.org)
- Log Files: Data tracking actions like IP address, browser type, referring/exit pages, and time stamps
- Web Beacons, Tags, and Pixels: Electronic files monitoring how you browse
2. Order Information
When you make a purchase, we collect:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Order details
3. Marketing Preferences
When you subscribe to our newsletter or opt into marketing communications, we collect:
- Name and email address
- Preferences for communication
- Mobile number
Note:
We do not collect or store credit card or payment details. All payments are securely processed by third-party gateways.
4. SMS Marketing & Mobile Numbers
If you choose to share your mobile number with us—whether through our website popups, forms, or checkout—we may use it to send occasional updates about new collections, special offers, or behind-the-scenes news from Studio Meinara. These messages are sent via SMS and will only be sent if you’ve given clear permission.
We respect your inbox (and your time), so we keep messages minimal and meaningful.
You can opt out of SMS messages at any time by replying “STOP” to any text we send, or by contacting us directly.
We never share or sell your mobile number to third parties. All personal data is handled securely in accordance with applicable privacy laws.
How We Use Your Personal Information
We use your information to:
- Fulfill and process orders (e.g., arrange shipping, provide invoices, confirm orders)
- Communicate with you regarding your purchases or inquiries
- Screen for fraud or security risks
- Improve our website and services through analytics
- Send marketing communications aligned with your preferences
Sharing Your Personal Information
We only share your information where necessary:
1. Third-Party Service Providers
We partner with trusted platforms like:
- Shopify: For website hosting and order management (Shopify's Privacy Policy: shopify.com/legal/privacy)
- Shipping Providers: To deliver your orders internationally and domestically
- Analytics Tools: Such as Google Analytics, to analyze website performance and behaviour (Learn more: Google Analytics Privacy Policy)
2. Legal Compliance
We may disclose personal information to comply with laws, regulations, subpoenas, or other lawful requests.
3. Targeted Advertising
We use platforms like Facebook and Google for targeted ads. For more details or to opt-out:
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Access, correct, update, or delete the personal information we hold about you
- Opt out of marketing communications by clicking "unsubscribe" in our emails
- Restrict the use of cookies or manage your browser's "Do Not Track" settings
European Residents
If you are based in the European Union, we process your information in compliance with GDPR. Your data may be transferred outside Europe, including to Australia, Canada, or the United States, to fulfil our legitimate business purposes.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. You can request deletion of your information by contacting us.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Please review this policy periodically for updates.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us at:
Email: soulsrekha@gmail.com
We are committed to resolving privacy-related issues promptly and transparently.
**This policy ensures compliance with the Australian Privacy Act 1988, the General Data Protection Regulation (GDPR) for EU customers, and aligns with global best practices for data protection.